Welcome to Marketing Teacher’s FREE lesson store. Here you will find more than 400 pages of marketing lessons on marketing topics. Click on the Marketing Topics A to Z, or page down and browse. Enjoy!
Marketing Topics A to Z
- Marketing Essentials – Start Here.
- Advertising
- Consumer Behavior (Behaviour UK)
- Creative Marketing
- Customers
- Digital Marketing
- Enterprise
- Events Marketing
- International Marketing
- Marketing Analytics
- Marketing and Finance
- Marketing Communications
- Marketing Environment
- Marketing Mix
- Marketing Strategy
- Relationship Marketing
- Services Marketing
- Small Business Marketing
- Social Media Marketing
- SWOT Analysis Examples
- Marketing Exercises
- Marketing Answers
Marketing Essentials
Loyalty Programs: Building Customer Connections and Enhancing Business Success Introduction: Loyalty programs have become a cornerstone of modern business strategies, fostering lasting connections between brands and their customers. These programs aim to incentivize repeat business, reward customer loyalty, and ultimately contribute to a company’s long-term success. In this lesson, we’ll …
I. Introduction Marketing is a dynamic and integral part of business that involves understanding, creating, communicating, and delivering value to customers. In this lesson, we will explore the fundamental concepts and principles that form the basis of modern marketing practices. By the end of this lesson, you should have a …
SWOT Analysis SWOT analysis is a tool for auditing an organization and its environment. It is the first stage of planning and helps marketers to focus on key issues. SWOT stands for strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors. A …
SMART objectives are simple and quick to learn. The objective is the starting point of the marketing plan. Once environmental analyses (such as SWOT, Five Forces Analysis, and PEST) and marketing audit have been conducted, their results will inform objectives. SMART objectives should seek to answer the question ‘Where do …
What is the marketing mix? Overview The marketing mix is a fundamental concept in marketing that encompasses a set of tactical tools and strategies used by businesses to achieve their marketing objectives. The concept was introduced by Neil Borden in 1964 and popularized by E. Jerome McCarthy in the 1960s …
PESTEL Model This lesson is about PESTEL analysis. As we know from our lesson on the marketing environment the wider macroenvironment impacts upon how marketing managers make decisions. During this lesson we’re going to look at how we audit and evaluate our external business environment. There are a number of …
Marketing Concept. The marketing concept holds that achieving organisational goals depends on knowing the needs and wants of target markets and delivering the desired satisfaction better than competitors do. Kotler and Armstrong (2010). The marketing concept arrived after a series of other orientations that marketing companies underwent during the 20th …
The marketing audit is a fundamental part of the marketing planning process. It is conducted not only at the beginning of the process, but also at a series of points during the implementation of the plan. The marketing audit considers both internal and external influences on marketing planning, as well …
Buyer Decision Process The stages of the Buyer Decision Process The buyer decision process represents a number of stages that the purchaser will go through before actually making the final purchase decision. The consumer buyer decision process and the business/organisational buyer decision process are similar to each other. Obviously core …
Products or services are ‘mapped’ together on a ‘positioning map’. This allows them to be compared and contrasted in relation to each other. This is the main strength of this tool. Marketers decide upon a competitive position which enables them to distinguish their own products from the offerings of their …
Segmentation is essentially the identification of subsets of buyers within a market who share similar needs and who demonstrate similar buyer behavior …
Advertising
Television Since you are a smaller business, television advertising is probably a less likely option for you. Of course, as a medium you can demonstrate your product in action; so, if you are a highly innovative business, you can show the features and benefits of your concept. With the advent …
The press (national or local) – newspapers and magazines The national and local press are a more mature form of advertising, which is still very popular with entrepreneurs, start-ups and small companies. The benefit is that publishers will recognise the type of business that you have, and recommended packages of …
Outdoor – posters, billboards and transportation Outdoor advertising, which is also known as Out-Of-Home advertising (OOH), is all advertising that your customers are exposed to when outdoors! It is surprising how much advertising you can be exposed to whilst you are on the go. You will see advertising whilst walking, …
Your advertising will direct a message to large numbers of potential customers with one single communication! A couple of simple things to remember here: firstly, advertising needs to be aimed at specific potential customers from whom you need to make a profit; which leads nicely on to secondly, advertising needs …
Competitions You might consider price promotions which would include activities such as games, draws and competitions. One benefit is that costs can be calculated fairly precisely before this type of sales promotion. Games are one of those activities which has become far more elaborate since marketing has become digital; so …
How do coupons work in marketing? Traditionally coupons were given away in newspapers and magazines, or maybe as part of a leaflet campaign. Digital marketing has rejuvenated the use of coupons. Historically the benefit of a coupon was that you had a permanent record of your customer. Of course digital …
There are many tools and techniques that will be useful to you when communicating with the outside world. Think about these tools as another type of mix, let us call it the promotions mix! Again, you will balance and blend these approaches to suit your business’ needs best. Ask yourself …
Public Relations (PR) is a single, broad concept. It is broad since it contains so many elements, many of which will be outlined in this lesson. Public Relations (PR) are any purposeful communications between an organisation and its publics that aim to generate goodwill. Publics, put simply, are its stakeholders …
A marcoms tool that a marketer can employ for branding decision-making is the Four Banding Alternatives (Tauber 1981). Four Branding Alternatives is a strategic marketing communications technique. It is a fun and creative approach that can add value to any class that likes to discuss brands and how they could …
An advertising agency handles part or all marketing communications activities on behalf of a client organisation. The agencies themselves tend to vary in size from small, perhaps a handful of people, to vast – where many thousands of employees make up the company. A commission is generally taken by the …
Consumer Behavior (Behaviour UK)
In the ever-evolving landscape of generational shifts, a new cohort is emerging – Generation Alpha. Born from the mid-2010s onward, these youngsters are the children of Millennials and the first wave of Generation Z. While they are still in the early stages of development, Generation Alpha is already shaping up …
Generation X in America Generation X (also known as Gen X) is the part of the population born between the Baby Boomers and the Millennials. Although it is accepted that the Generation X demographic was born between 1965 and 1980, academics and marketing researchers typically use dates from the early …
In America, there are six living generations, which are six fairly distinct groups of people. As a generalization each generation has different likes, dislikes, and attributes. They have had collective experiences as they aged and therefore have similar ideals. A person’s birth date may not always be indicative of their …
Internal Influences – Personality Some marketers believe we choose products that express our personalities. Personality is defined as the thoughts, emotions, intentions and behavior that people express as they move through their environment. Personality is unique to individuals, but may be applied to groups, is a combination of characteristics and …
Motivation is an internal state that drives us to satisfy needs. Motivation is the energizing force that activates behavior. Once we recognize that we have a need, a state of tension exists that drives the consumer to the goal of reducing this tension and eliminating the need. Consequently, only unmet …
Marketing messages can be effective only if the consumer correctly understands the messages, and remembers them when needed. Memory refers to a consumer’s ability to understand the marketing messages and assign them value and meaning. Value and meaning always together. The value and meaning assigned is largely determined by internal …
Consumer behavior is largely learned behavior. Learning is a change of behavior following an interaction between a person and their environment. A person touches a hot stove and then gets hurt, because of that interaction they learn not to touch the hot stove again. Most attitudes, values, tastes, behaviors, preferences, …
Creative Marketing
As with many of the tools and techniques considered on Marketing Teacher, traffic lights is a simple and effective approach. It’s just like the traffic lights that are seen in millions of streets throughout the world, and is a basic metaphor for red, amber and green. Red means ‘let’s STOP …
The six thinking hats is a method for doing one sort of thinking at a time. Instead of trying to do everything at once, we wear only one hat at a time. It’s a metaphor. There are six colored hats and each color represents a type of thinking …
The Restaurant Game Being creative using the restaurant game exercise. The restaurant game (Green 2008) is an exercise that you can use as a student in order to generate some really interesting and innovative creative ideas. The basis of the restaurant going is that you think of your product, concept …
Customers
Consumer Behaviour Situational Influences and Time Time is something that customers give up in order to shop and this is a very valuable thing! It is necessary to give up time for consumption to occur, but time can affect consumption in three forms: i. Time Pressure— When customers don’t have …
Consumer buyer behaviour is focused upon the needs of individuals, groups and organisations. It is important to understand the relevance of human needs to buyer behaviour. This lesson consider buyer behaviour motivations …
Situational influences on consumer behavior (outlet selection) Shopping is an activity that everyone in the world participates in, but what exactly is it? Is a store necessary for shopping to take place? What motivates someone to shop? References Age, Life Phase and Consumption. (24 October 2007). Culture and consumption. Baker, …
Consumer Behavior Situational Influences and Shopping Habits a. Overview Studies find that it’s part of our psychological makeup to do the same things over and over again. Essentially humans are pretty predictable, and stores take advantage of that to get us to buy more. i. If a shopper touches or …
Consumer Behavior The Science Behind Shopping a. Shopping activities. Until the proliferation of the Internet shopping depended on physical stores being located near potential shoppers. Now consumers are purchasing product from around the globe and having it shipped right to their door via the Internet. Consumers can also purchase in …
Consumer Behavior Situational Influences and Online Shopping a. Why consumers shop online i. Convenience: What could be easier than shopping from your own home (or on the go with a smartphone) anytime you want? c. Online Consumer Lifestyle Segmentation i. Click and Mortar— Only shop online for research, then go …
Consumer Behavior Situational Influences and Eating Habits What and how people choose to eat is not a conscious decision; it is affected by colors, smells, lighting, plate size and culture. Numerous studies on eating habits have revealed some surprising facts: Teens who buy lunch with cash buy more junk food …
Consumer Behavior Situational Influences and Atmospherics The three major situational influences are Time, Place and Conditions. Time—If a customer is in a hurry or the store is crowded this can change the way information is processed. The customer may not have time to consider all the brand alternatives and this …
Digital Marketing
Engaging Audiences through Interactive Video Marketing Introduction: In the ever-evolving landscape of digital marketing, interactive video has emerged as a dynamic and immersive tool to captivate audiences. This lesson explores the essence of interactive video marketing, delving into its key components, benefits, and strategies that businesses can employ to create …
Decoding Consumer Behavior: A Deep Dive into Neuro-Marketing Introduction: Neuro-marketing, at the intersection of neuroscience and marketing, delves into the intricate workings of the human brain to understand and influence consumer behavior. This lesson explores the fundamentals of neuro-marketing, the neurological processes that shape decision-making, and how businesses can leverage …
Mastering Social Media Marketing: Strategies for Success Introduction: Social media has evolved into a powerful platform for marketing, offering businesses the opportunity to connect with their audience, build brand awareness, and drive engagement. In this lesson, we will explore the key components of effective social media marketing, strategies for maximizing …
Gamification in Marketing: Strategies for Engaging and Retaining Audiences Introduction: Gamification has emerged as a powerful strategy in marketing, leveraging elements of game design to enhance customer engagement, foster brand loyalty, and drive business success. In this lesson, we will explore the concept of gamification, its key components, and how …
Loyalty Programs: Building Customer Connections and Enhancing Business Success Introduction: Loyalty programs have become a cornerstone of modern business strategies, fostering lasting connections between brands and their customers. These programs aim to incentivize repeat business, reward customer loyalty, and ultimately contribute to a company’s long-term success. In this lesson, we’ll …
Integrating Emotional Intelligence into AI Chatbots: A Comprehensive Lesson Introduction: As Artificial Intelligence (AI) continues to advance, the integration of emotional intelligence into AI chatbots has become a crucial area of development. Emotional intelligence enables machines to understand, interpret, and respond to human emotions effectively. In this lesson, we explore …
Navigating Data Privacy Regulations: A Comprehensive Lesson Introduction: As technology continues to advance, the importance of safeguarding individuals’ personal information has become a critical concern. Data privacy regulations aim to protect the rights and privacy of individuals while ensuring responsible data handling by businesses. This lesson delves into the significance …
In the dynamic landscape of marketing, staying ahead of the curve is crucial for businesses looking to capture the attention of their target audience. One technology that has emerged as a game-changer in this regard is Augmented Reality (AR). AR seamlessly blends the digital and physical worlds, enhancing the real-world …
In the ever-evolving landscape of marketing, technology plays a pivotal role in shaping strategies, enhancing efficiency, and ensuring transparency. Among the transformative technologies, blockchain stands out as a revolutionary force, offering a decentralized and secure way to conduct transactions and manage data. In this article, we explore the intersection of …
Voice search optimization for marketing is a strategic approach to enhance a brand’s online visibility and accessibility through voice-activated search queries. As voice-enabled devices and virtual assistants like Siri, Google Assistant, and Amazon Alexa become increasingly prevalent, businesses must adapt their digital marketing strategies to align with the evolving search …
What is AI-Driven Hyper-Personalization? In the fast-paced world of marketing, staying ahead requires a keen understanding of consumer behavior and the ability to deliver personalized experiences. In recent years, Artificial Intelligence (AI) has emerged as a game-changer, offering marketers unprecedented capabilities to tailor interactions with consumers on an individual level …
Sentiment analysis, also known as opinion mining, is a branch of natural language processing (NLP) that deals with analyzing the emotional tone of text data. The goal of sentiment analysis is to identify the sentiment expressed in a piece of text, whether it is positive, negative, or neutral. Sentiment analysis …
Neural Network Marketing: An Overview Neural networks are a subset of artificial intelligence that are modeled after the structure and function of the human brain. They consist of interconnected nodes or neurons that can learn and adapt to new information over time. Neural networks have become increasingly important in the …
What is the relationship between marketing and machine learning? Machine learning is a subset of artificial intelligence that involves training algorithms to automatically identify patterns in data and make predictions or decisions based on those patterns. In recent years, machine learning has become an increasingly important tool in the field …
The World Wide Web, commonly known as the web, has become an integral part of modern society. It has revolutionized the way we communicate, work, and access information. However, the web we know today has evolved significantly since its inception in 1989. This article provides an overview of the evolution …
How can ChatGPT be used for marketing? ChatGPT has immense potential for marketing due to its ability to engage in natural language conversations with customers. Here are some ways in which businesses can use ChatGPT for marketing: Customer Service: Chatbots have been around for a while, but they are limited …
What is a customer journey map? A customer journey map (CJM) is a visual representation of the different stages and touchpoints a customer goes through while interacting with a business or brand. It provides a comprehensive understanding of the customer’s experience, highlighting their needs, motivations, pain points, and overall satisfaction …
What is mobile marketing? Mobile marketing refers to the practice of reaching and engaging customers and potential customers through mobile devices such as smartphones, tablets, and wearable technology. This type of marketing involves creating and delivering targeted messages and advertisements that are optimized for the smaller screens and shorter attention …
What is influencer marketing? Influencer marketing is a form of marketing that involves using individuals who have a significant online following to promote a brand’s products or services. With the rise of social media platforms and the growing popularity of online content creators, influencer marketing has become an increasingly important …
What is virtual commerce (v-commerce)? Virtual commerce, or v-commerce, is the buying and selling of goods and services in virtual environments, such as online games, social media platforms, and virtual reality experiences. With the rise of digital technologies and the growing popularity of virtual worlds, v-commerce has become an increasingly …
Metaverse marketing refers to the promotion of products and services within virtual reality environments, known as metaverses. The term “metaverse” was coined by science fiction author Neal Stephenson in his 1992 novel “Snow Crash,” and it refers to a virtual world that is shared by millions of people and that …
Customer Relationship Management (CRM) is a business strategy aimed at building and maintaining long-term relationships with customers through effective management of customer interactions, data, and feedback. Big data, on the other hand, refers to the large volumes of structured and unstructured data generated from various sources. The integration of big …
What is transformative marketing? Transformative marketing is a concept that refers to the way in which marketing practices can change over time to adapt to new technologies and consumer demands. According to V. Kumar (2018), transformative marketing is a shift from traditional marketing practices to a more customer-centric and technology-driven …
How can a marketing competitor audit be more ‘digital?’ In this lesson we’re going to look at digital marketing and a digital marketing competitor analysis. One of the problems that you may encounter when learning about marketing is that the competitor analysis is often a traditional or transactional competitor analysis …
Viral marketing is an often discussed term, but how will it help you to market your small business? Viral marketing is the equivalent of online word-of-mouth. Viral marketing, aka Buzz marketing, uses all of the digital marketing media to disseminate a message which is passed along from person to person; …
Affiliate marketing is a route to market for your small business. Put simply, you sell digitally through a partner. Affiliate marketing is a process where a small business attracts customers by rewarding some third parties, known as affiliates, for marketing their goods and services, and/or for driving traffic to their …
The majority of online advertising today is conducted using a Pay-Per-Click advertising (PPC). If you look at the top of a Google search, you will see a series of the adverts before the actual search engine results appear. Here’s an example of a search for ‘cheap+pianos.’ Try a simple search …
With your digital strategy you need to decide how much of your valuable time & resources you are willing to dedicate. In order to do this, there are a series of questions which you need to ask yourself; spend some time thinking about this because the digital world is full …
Social Media Audit The social media audit is an important part of the digital marketing planning process. Social media is an opportunity for consumers to generate their own content, and many of the top-ranking results of an Internet search will result in social media content – in relation to companies, …
Persona marketing Using a fictional personality for social media marketing. Persona marketing is where a business creates a false personality for social media marketing. Some would view the use of false personalities as unethical, whilst others might see it as a form of focused marketing. [If you want to learn …
Digital Public Relations (DPR) is the use of digital and social technologies to manage the awareness and understanding, reputation and brand of a company or organisation, through the purposeful influence of exposure via digital media …
Social media advertising relies upon the relationships generated within social media websites to target and deliver advertising campaigns to users …
Search marketing can include many aspects of digital marketing and traditional marketing, although it is generally seen to encompass paid placements, Pay-Per-Click (PPC) and Search Engine Optimization (SEO). Since SEO is covered in another lesson, we’ll focus upon paid search and pay-per-click, …
Viral marketing is the equivalent of online word-of-mouth. Viral marketing, aka Buzz marketing, uses all of the digital marketing media to disseminate a message which is passed along from person to person; it’s viral because it spreads like a virus or disease and if successful communications can expand exponentially …
The salesperson can prospect using popular search engines such as Google, Bing or Yahoo. Such searches can generate postcode data (ZIP codes) which can then give an indication of property prices, the level and nature of wealth in an area, people’s professions and levels of education, and much more. Then …
There are many ways to use the Internet as a new medium for Advertising. This lesson considers Pay-Per-Click (or Cost-Per-Click) Advertising, Affiliate Marketing, and touches upon the range of traditional Offline Promotions Strategies that will help to promote a website using more offline media …
Therefore digital marketing by its very nature is one aspect of an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. As such an aspect, digital marketing has its own …
The situation analysis for digital marketing bridges the internal audit and competitor research. It answers the question where are we now in terms of our digital marketing (internal v external perspective)? The analysis literally considers your digital marketing situation by considering the fit between internal and external factors. There are …
We’ve already considered product as part of the marketing mix. Two previous tools for product decision-making have been introduced – Product Life Cycle (PLC) and the Three Levels of a Product. Both of these tools are equally applicable to the context of digital marketing, and can be easily applied to …
International pricing and competition give consumers access to the lowest price for any generic good. For example, British consumers benefit when buying products from the United States since there are almost two Dollars to the Pound. Conversely this makes British goods more expensive to the American consumer. So it’s cheap …
The digital marketing space of new or original Internet companies that have emerged as the Internet has developed, as well as those pre-existing companies that now employ digital marketing approaches as part of their overall marketing plan. For some companies the Internet is an additional channel that enhances or replaces …
The digital marketingMix is essentially the same as the marketing mix. It is simply the adaptation of price, place, product and promotion to the digital marketingcontext. Of course one could also include physical evidence, people and process when marketing planning for an online service. Below are a series of lessons …
Email Marketing What is e-mail marketing? What is Email Marketing? Email marketing is a form of direct communication where businesses send electronic messages to their audience—customers, clients, or potential buyers. These messages can serve various purposes, such as providing updates about the business, promoting products or services, or offering exclusive …
Enterprise
Affiliate marketing is a route to market for your small business. Put simply, you sell digitally through a partner. Affiliate marketing is a process where a small business attracts customers by rewarding some third parties, known as affiliates, for marketing their goods and services, and/or for driving traffic to their …
There are many tools and techniques that will be useful to you when communicating with the outside world. Think about these tools as another type of mix, let us call it the promotions mix! Again, you will balance and blend these approaches to suit your business’ needs best. Ask yourself …
Value Proposition Canvas Let’s investigate the Value Proposition Canvas: a business tool that can help you create, design and implement value propositions. It is a tool which is used by tutors, trainers and business start-ups to look at the ‘fit’ between customers and our products/services. It is used as a …
Events Marketing
International Marketing
Here you will be consider modes of entry into international markets such as the Internet, Exporting, Licensing, International Agents, International Distributors, Strategic Alliances, Joint Ventures, Overseas Manufacture and International Sales Subsidiaries. Finally we consider the Stages of Internationalization …
International marketing is simply the application of marketing principles to more than one country. However, there is a crossover between what is commonly expressed as international marketing and global marketing, which is a similar term …
Marketing communications in international markets needs to be conducted with care. This lesson will consider some of the key issues that you need to take into account when promoting products or services in overseas markets. There will be influences upon your media choice, cultural issues to be considered, as well …
International product decision-making often centres around the standardization versus adaptation debate. Essentially, do we market the same, standard product in an international market or segment, or do we localize it, and adapted it so that it pleases local tastes? Here are some of the advantages and disadvantage of standardization …
One of the fundamental steps that need to be taken prior to beginning international marketing is the environmental analysis. Of course there are many tools on Marketing Teacher that would prove useful at this stage such as lessons on the marketing environment, PEST Analysis, SWOT Analysis, POWER SWOT and Five …
This lesson considers the basics of pricing for international marketing. As with all of the international marketing lessons, every country and culture within it will influence price. So here we are going to look at some of the common influences upon pricing decision-making, the impact of grey markets, international approaches …
Culture is the way that we do things around here. Here could be a country (national culture), a distinct selection of the community (sub-culture), or an organization (corporate culture). It is widely accepted that you are not born with a culture, and that it is learned …
Marketing Analytics
Voice search optimization for marketing is a strategic approach to enhance a brand’s online visibility and accessibility through voice-activated search …
What is AI-Driven Hyper-Personalization? In the fast-paced world of marketing, staying ahead requires a keen understanding of consumer behavior and …
Marketing and machine learning are two fields that have seen significant growth in recent years. Machine learning algorithms are being …
Industry 4.0 is a term used to describe the current trend of automation and data exchange in manufacturing technologies. The …
What are predictive analytics? Predictive analytics is a set of statistical techniques and machine learning algorithms used to predict future …
Marketing and AI (Artificial Intelligence) are two rapidly growing fields that are intersecting in the modern business landscape. AI is …
What are mobile marketing app analytics for marketing? Mobile app analytics for marketing is the process of measuring, analyzing, and …
What are social media analytics for marketing? Social media analytics is the practice of collecting and analyzing data from social …
What are marketing geoanalytics? Geoanalytics is the process of analyzing and visualizing spatial data to extract insights and gain a …
Big data has revolutionized the way marketers approach their work, providing access to a wealth of information about consumer behavior, …
Marketing and Finance
Standard Costing Lesson Exercise Answer Perhaps no accounting principle utilizes performance management concepts better than standard costing. One of the elements of cost accounting, standard costing is of particular benefit to those companies engaged in manufacturing. Each type of standard has its strengths and weaknesses, but regular monitoring and making …
The Profit and Loss statement is one of the main business financial statements. Among the various financial statements, a Profit and Loss statement most closely resembles what is referred to as …
A stalled economy threatens the viability of many small businesses. Some have experienced decreases in revenues that they cannot sustain. Slower sales have prompted some to institute personnel layoffs others are prone to cut advertising. But, a hasty decision could be a mistake. After all, the reason for advertising is …
Marketing budgets ensure that your marketing plan or campaign is realistically costed. Some pre-budget research into your industry and market, your competitors and your business’s historical marketing metrics helps marketing managers make a more informed calculation. You should cost out all general marketing and marketing communications expenses. You could also …
Contribution Analysis Lesson Exercise Answer Occasionally a company is confronted with unplanned events which call for the use of decision-making tools beyond those found in the basic accounting methods. Price – Variable Costs Per Unit = Contribution Margin Per Unit On an individual special order project a company’s product contribution …
The main purpose of a Cash Flow Statement (CFS) is to help the business owner plan and control the flow of income in order to meet scheduled financial obligations. The information illustrated in the Cash Flow Statement also aids lenders and investors in determining a company’s financial health …
Annual Accounts Lesson Exercise Answer Although the standard components of a basic annual report such as balance sheet, profit and loss statements and cash flow statements provide key financial information of interest to shareholders and others, there are occasions when more thorough information is desired. Some larger companys have subsidiaries, …
Marketing Communications
Competitions You might consider price promotions which would include activities such as games, draws and competitions. One benefit is that costs can be calculated fairly precisely before this type of sales promotion. Games are one of those activities which has become far more elaborate since marketing has become digital; so …
How do coupons work in marketing? Traditionally coupons were given away in newspapers and magazines, or maybe as part of a leaflet campaign. Digital marketing has rejuvenated the use of coupons. Historically the benefit of a coupon was that you had a permanent record of your customer. Of course digital …
Public Relations (PR) is a single, broad concept. It is broad since it contains so many elements, many of which will be outlined in this lesson. Public Relations (PR) are any purposeful communications between an organisation and its publics that aim to generate goodwill. Publics, put simply, are its stakeholders …
A marcoms tool that a marketer can employ for branding decision-making is the Four Banding Alternatives (Tauber 1981). Four Branding Alternatives is a strategic marketing communications technique. It is a fun and creative approach that can add value to any class that likes to discuss brands and how they could …
An advertising agency handles part or all marketing communications activities on behalf of a client organisation. The agencies themselves tend to vary in size from small, perhaps a handful of people, to vast – where many thousands of employees make up the company. A commission is generally taken by the …
Marketing Environment
SWOT Analysis SWOT analysis is a tool for auditing an organization and its environment. It is the first stage of planning and helps marketers to focus on key issues. SWOT stands for strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors. A …
PESTEL Model This lesson is about PESTEL analysis. As we know from our lesson on the marketing environment the wider macroenvironment impacts upon how marketing managers make decisions. During this lesson we’re going to look at how we audit and evaluate our external business environment. There are a number of …
This is Marketing Teacher’s introduction to marketing research. Market research and marketing research are often confused. ‘Market’ research is simply research into a specific market. It is a very narrow concept …
Here you will find Marketing Teacher’s FREE lesson on secondary marketing research. Market research and marketing research are often confused. ‘Market’ research is simply research into a specific market. It is a very narrow concept …
Microenvironment What is the microenvironment? This lesson covers the microenvironment in greater detail. It considers the interface between a business and its microenvironment. Let’s just review what microenvironment is again based upon the earlier lesson on the marketing environment which contains the topic. Our microenvironment is the totality of people …
Market research and marketing research are often confused. ‘Market’ research is simply research into a specific market. It is a very narrow concept. ‘Marketing’ research is much broader. It not only includes ‘market’ research, but also areas such as research into new products, or modes of distribution such as via …
What a consumer eats, wears, and believes are all learned and influenced by the culture they live in, their family, childhood and social environment. All of these are external factors that affect purchases …
Culture includes knowledge, belief, art, law, morals, customs, and any other capabilities and habits acquired by humans as members of society. How does culture affect consumer behavior? Whatever a person consumes will determine their level of acceptance in their society. If someone does not act consistently with cultural expectations, they …
Where a child places in the birth order can have an effect on how they see themselves, and therefore affects their consumer behavior. The middle child often seems to have the most negative impressions of his lot in life. Younger children always want to be able to do the things …
Collecting customer information Collecting Information about customer needs. So we recognise that customers and consumers have needs and wants. We are now going to look at how we gather information about customer needs and want, since by satisfying these needs and wants is how we make profit. There are internal …
Business Environment What is the business environment? The business environment is made up from the microenvironment and the macroenvironment. Our previous lessons on the marketing environment summarises both topics. The business environment will now be considered in a more practical manner. There are forces in the business environment that will …
SWOT analysis is a marketing audit that considers an organization’s strengths, weakness, opportunities and threats. Our introductory lesson gives you the basics of how to compete your SWOT as you begin to learn about marketing tools. As you learn more about SWOT analysis, you will become aware of a number …
Marketing Mix
What is the marketing mix? Overview The marketing mix is a fundamental concept in marketing that encompasses a set of tactical tools and strategies used by businesses to achieve their marketing objectives. The concept was introduced by Neil Borden in 1964 and popularized by E. Jerome McCarthy in the 1960s …
Jerry Baldwin, Zeff Siegl, and Gordon Bowker formed Starbucks in Seattle, Washington in 1971. Its origin is said to be inspired by another coffee lover and store Owner; Alfred Peet. Starbucks actually began by purchasing coffee from Peets, but eventually began buying directly from growers …
Sony was founded in 1945 by partners Masaru Ibuka, (an engineer), and Akio Morita, (a physicist),and was originally named Tokyo Tsushin Kogyo (Tokyo Telecommunications Engineering). The firm was launched in Nihonbashi, Tokyo …
In 1965 Herman W. Lay of the Frito-Lay Company and Donald Kendall of Pepsi-Cola formed PepsiCo. In 1986 operations were combined under PepsiCo Worldwide Foods and PepsiCo Worldwide Beverages. In 2001 PepsiCo merged with Quaker Oats to form a $25 billion company. PepsiCo restructured in 2007 dividing the company into …
Kroger Store originated in 1883, established by Barney Kroger of Cincinnati, Ohio. In 1901, Kroger broke new ground that same year by becoming the first store to have its own bakery. The company was incorporated in 1902 as The Kroger Grocery and Baking Company …
The launch of the Wii U controller will make it much more interactive. It has a central, handheld touch screen and will show different media to supplement and enhance the experience on your TV. It has a High Definition (HD) platform. Reports indicated that it will be launched somewhere between …
Over the years Johnson & Johnson has grown substantially in part due to strategic acquisitions ranging from large ones such as Neutrogena in 1994 and DePuy in 1998, to many smaller ones. From 1989 to 1999, the company made 45 such acquisitions of companies and product lines. Today the firm …
IKEA has a wide range of furniture for children’s rooms, kitchens, bedrooms and living rooms. Products include coffee tables, side tables, TV solutions, DVD storage, shelves, sideboards, bookcases, sofa beds, armchairs, leather sofas and fabric sofas, as well as many other products. So within these segments IKEA then subdivides again …
Home Depot originated in Atlanta Georgia in 1978 when Bernie Marcus and Arthur Blank formed MB Associates. The company went public in 1981.The Home Depot stock moved from NASDAQ to the New York Stock Exchange three years later in 1984. The company then acquired Bowater’s Home Center. The company opened …
The Hewlett-Packard Company was originated in January 1939 by Bill Hewlett and Dave Packard, two Stanford University classmates. The company incorporated in 1947. Mr. Packard was appointed as the President and Mr. Hewlett as the Vice President …
General Electric originated in 1892 when Thomson-Houston Electric and Edison General Electric merged. Initially focusing on products such as toasters, motors and light bulbs, it is now a diversified company composed of media, financial services and technology divisions. These divisions provide business and consumer financing services, media content, as well …
Google is a search engine. Search engines are used to search the Internet. However Google is much more than a search engine – it’s a global company that specializes in innovation and technology. The business focuses on information made up mainly from web pages, although today all information is absorbed …
The Filmed Entertainment segment is involved in the acquisition and production of animated motion pictures and live-action pictures for licensing and distribution primarily in the US, Canada and Europe. The segment also produces original television programs in Canada and the US. The company engages in productions of feature films and …
Facebook is a free social networking service. Once you have signed up you create your own profile and publish photographs. You can publish personal information such as your interests, your contact information and so on. Privacy has been a constant issue with Facebook and more recently users now have the …
Apple, Inc originated from the friendship and mutual interests of Steve Wozniak and Steve Jobs. The Two collaborated in the development of the “Apple I in the early 1970s. The Apple I was a step ahead of most computers of the time featuring a use of aTV as a display …
Based in Miami, Florida, Burger King is one of the worlds best known fast food restaurants (it is the second largest company in the world). The company’s 40,000 plus employees helped it earn over $190 million dollars in 2008. Its success is reflected in a 28.4 percent increase in net …
Time and Warner Communications began operations in the 1920s. Henry Luce and Britton Haddon founded Time in 1922. The first issue of Time Magazine appeared in 1923. Warner Brothers (Warner Bros) was incorporated by brothers Harry, Abe, Jack, and Sam Warner in the same year. Warner Bros went public in …
Yahoo originated in 1994 as “Jerry’s Guide to the World Wide Web” (a directory of other websites). The name was then changed to Yahoo. The value of the directory created by David Yang and David Filo soon became apparent after receiving over 900,000 hits. The company held its initial public …
Marketing Strategy
What is a customer journey map? A customer journey map (CJM) is a visual representation of the different stages and touchpoints a customer goes through while interacting with a business or brand. It provides a comprehensive understanding of the customer’s experience, highlighting their needs, motivations, pain points, and overall satisfaction …
Market-led organizational change refers to the process of reorienting a company’s activities and strategies to meet the needs and demands of its customers and the wider market. The concept of market-led change has gained prominence in recent years as companies have recognized the importance of putting the customer at the …
Zipf’s law states that if a collection of items is ranked by popularity the second item will have around half the popularity of the first one and the third item will have about a third of the of the popularity of the first one and so on …
The term value curve appears in three key Harvard Business Review articles by W. Chan Kim and Renee Mauborgne, as well as their 2005 book – Blue Ocean Strategy. The value curve is a tool for strategic managers to see visually how their strategy works in relation to close competitors …
The value chain is a systematic approach to examining the development of competitive advantage. It was created by M. E. Porter in his book, Competitive Advantage (1980). The chain consists of a series of activities that create and build value. They culminate in the total value delivered by an organisation …
The Shell Directional Policy Matrix is another refinement upon the Boston Matrix. Along the horizontal axis are prospects for sector profitability, and along the vertical axis are a company’s competitive capability. As with the GE Business Screen the location of a Strategic Business Unit (SBU) in any cell of the …
Pareto principle The Pareto principle is also known as the 80/20 rule. From your own experience you may have come across it, for example 80% of our business comes from 20% of our customers. The principle itself states that 80% of the effects come from 20% of the causes. Let’s …
Generic strategies were at their most popular in the early 1980s. They outline the three main strategic options open to organization that wish to achieve a sustainable competitive advantage …
The General Electric Business Screen was originally developed to help marketing managers overcome the problems that are commonly associated with the Boston Matrix (BCG), such as the problems with the lack of credible business information, the fact that BCG deals primarily with commodities not brands or Strategic Business Units (SBU’s), …
Five Forces Analysis helps the marketer to contrast a competitive environment. It has similarities with other tools for environmental audit, such as PEST analysis, but tends to focus on the single, stand alone, business or SBU (Strategic Business Unit) rather than a single product or range of products …
The ‘Strategy Clock’ is based upon the work of Cliff Bowman (see C. Bowman and D. Faulkner ‘Competitve and Corporate Strategy – Irwin – 1996). It’s another suitable way to analyze a company’s competitive position in comparison to the offerings of competitors …
The Balanced Scorecard is an approach that can be used by strategic marketing managers to control, and keep track of, key performance indicators. In fact the scorecard itself is designed to be wholly strategic since it contains long-term outcomes and drivers of success. There are four zones in a balanced …
Although now slightly dated at first glance, The Arthur D Little (ADL) Strategic Condition Matrix offers a different perspective on strategy formulation. ADL has two main dimensions – competitive position and industry maturity …
Relationship Marketing
Services Marketing
Services Marketing Mix As we discussed in the lesson on services, there are a series of fundamental characteristics such as intangibility, inseparability, heterogeneity and perishability which are unique to a service. The traditional marketing mix which includes product, place, price and promotion could be stretched to compensate for these factors …
Small Business Marketing
The press (national or local) – newspapers and magazines The national and local press are a more mature form of advertising, which is still very popular with entrepreneurs, start-ups and small companies. The benefit is that publishers will recognise the type of business that you have, and recommended packages of …
Outdoor – posters, billboards and transportation Outdoor advertising, which is also known as Out-Of-Home advertising (OOH), is all advertising that your customers are exposed to when outdoors! It is surprising how much advertising you can be exposed to whilst you are on the go. You will see advertising whilst walking, …
Your outline advertising plan in 7 steps. Who is the potential TARGET AUDIENCE of the advert? These are your potential customers.WHAT do I wish to communicate to this target audience? Tell them about your product or service, its benefits, attributes and features. Tell them about your brand!Why is this message …
Your advertising will direct a message to large numbers of potential customers with one single communication! A couple of simple things to remember here: firstly, advertising needs to be aimed at specific potential customers from whom you need to make a profit; which leads nicely on to secondly, advertising needs …
There are many tools and techniques that will be useful to you when communicating with the outside world. Think about these tools as another type of mix, let us call it the promotions mix! Again, you will balance and blend these approaches to suit your business’ needs best. Ask yourself …
Tips and techniques for successful blogging Now that you’ve discovered the power of successful blogging for entrepreneurs, start-ups or small businesses, make the most of your writing time by considering some of the following tips. Design a publishing schedule, and stick to it. You do not have to write an …
Writing a successful blog for your idea, start-up or small business If you are new to blogging, then the whole topic of writing a successful blog for your small business, idea or start-up, may seem a little daunting. This section will consider the pros and cons of a blog, and …
Marketing for Entrepreneurs, Start-Ups and Small Businesses, by Tim Friesner. People market ideas, products and services for all sorts of reasons; you might want to make the world better for everyone, you might desire recognition for yourself, you might not like working for other people, or you might have found …
Networking for entrepreneurs and small businesspeople often involves meeting new contacts and developing existing relationships …
Social Media Marketing
Mastering Social Media Marketing: Strategies for Success Introduction: Social media has evolved into a powerful platform for marketing, offering businesses the opportunity to connect with their audience, build brand awareness, and drive engagement. In this lesson, we will explore the key components of effective social media marketing, strategies for maximizing …
What is Twitter Marketing? Twitter is one of the most popular social media platforms, with over 330 million active users as of 2021. With its fast-paced, real-time nature, Twitter presents unique opportunities for brands to engage with audiences and build strong connections. In this article, we will explore the various …
What is Instagram Marketing? Instagram is one of the most popular social media platforms in the world, with over one billion monthly active users. This platform has become a vital tool for businesses looking to connect with their target audience, build brand awareness, and promote their products or services. In …
Sentiment analysis, also known as opinion mining, is a branch of natural language processing (NLP) that deals with analyzing the emotional tone of text data. The goal of sentiment analysis is to identify the sentiment expressed in a piece of text, whether it is positive, negative, or neutral. Sentiment analysis …
What is Facebook Marketing? Facebook is the world’s largest social media platform, with over 2.8 billion active users as of 2021. With such a massive user base, Facebook offers unparalleled opportunities for brands to reach and engage with audiences in new and innovative ways. In this article, we will explore …
What is Snapchat marketing? Snapchat is a social media platform that has become increasingly popular in recent years, particularly among younger generations. With its focus on ephemeral content, filters, and augmented reality (AR) features, Snapchat offers a unique opportunity for marketers to reach and engage with audiences in new and …
What is influencer marketing? Influencer marketing is a form of marketing that involves using individuals who have a significant online following to promote a brand’s products or services. With the rise of social media platforms and the growing popularity of online content creators, influencer marketing has become an increasingly important …
What are social media analytics for marketing? Social media analytics is the practice of collecting and analyzing data from social media platforms to make informed business decisions. In the context of marketing, social media analytics can help businesses understand their target audience, track the success of their social media campaigns, …
What is TikTok Marketing? TikTok is a social media platform that has become increasingly popular in recent years, particularly among younger generations. With its short-form video format and emphasis on creativity and entertainment, TikTok offers a unique opportunity for marketers to reach and engage with audiences in new and innovative …
Social Media Audit The social media audit is an important part of the digital marketing planning process. Social media is an opportunity for consumers to generate their own content, and many of the top-ranking results of an Internet search will result in social media content – in relation to companies, …
Social media advertising relies upon the relationships generated within social media websites to target and deliver advertising campaigns to users …
SWOT Analysis Examples
Disney is a multinational mass media corporation known for its entertainment and media products. The company has a diversified portfolio that includes television networks, movie studios, theme parks, resorts, and consumer products. A SWOT analysis can help identify the internal strengths and weaknesses of the company, as well as the …
Uber is a multinational transportation network company that offers ride-sharing and food delivery services in over 900 metropolitan areas across the world. Since its inception in 2009, Uber has revolutionized the transportation industry by providing an innovative and convenient service to customers. However, like any other company, Uber faces various …
NIKE Inc. is a company that designs, markets and distributes athletic footwear, apparel, and equipment for sports, and they have grown to become one of the largest is their business …
SWOT Analysis SWOT analysis is a tool for auditing an organization and its environment. It is the first stage of planning and helps marketers to focus on key issues. SWOT stands for strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors. A …
Molson-Coors SWOT Company Overview Molson Coors Brewing Company (Molson Coors) is a holding company engaged in the manufacturing, packaging and selling of malt beverage products, including alcoholic beer, cider, ales, stouts and lager. The company operates primarily in the US, Canada and the UK. It is headquartered in Denver, Colorado …
SWOT analysis is a marketing audit that considers an organization’s strengths, weakness, opportunities and threats. Our introductory lesson gives you the basics of how to compete your SWOT as you begin to learn about marketing tools. As you learn more about SWOT analysis, you will become aware of a number …
Portuguese marketing lessons
Primeiramente, um único seguimento com um único produto. Em outras palavras, o comerciante tem como meta um único produto oferecido a um único seguimento em um mercado com muitos seguimentos. Por exemplo: British Airway´s Concorde (Linhas aéreas Britânicas) é um produto de alto valor desenvolvido para pessoas de negócios e …
Segmentação é essencialmente a identificação de subconjuntos de compradores dentro de um mercado, o qual divide necessidades similares e que demonstra atitudes similares de compradores. O mundo é composto de bilhões de compradores com seus próprios grupos de necessidades e comportamentos …
Exercise: A análise SWOT é uma ferramenta utilizada para examinar uma empresa e os fatores que afetam seu funcionamento. Este é o primeiro estágio de planejamento, o que ajuda o empresário focar nos pontos principais da empresa. A sigla SWOT representa a primeira letra das palavras, em ingles: Strengths, Weaknesses, …
A análise SWOT é uma ferramenta utilizada para examinar uma empresa e os fatores que afetam seu funcionamento. Este é o primeiro estágio de planejamento, o que ajuda o empresário focar nos pontos principais da empresa. A sigla SWOT representa a primeira letra das palavras, em ingles: Strengths, Weaknesses, Opportunities …
A Terceira e última parte do processo de SEGUIMENTO – META/ ALVO(TARGET) – POSIÇÃO (STP) é ‘posicionamento’. Posicionamento é sem dúvida um das ferramentas mais simples e úteis para comerciantes. Depois de seguimentar um mercado e de decidir seu consumidor-alvo, é necessário posicionar o produto dentro do mercado …
Existem várias maneiras de decidir o preço de um produto. Vamos olhar algumas destas maneiras e tentar entender a melhor forma/estratégia em diferentes situações …
Marketing Exercises
Here is Marketing Teacher’s FREE exercise on consumer buyer behaviour. Consumer buyer behaviour is focused upon the needs of individuals, groups and organisations. It is important to understand the relevance of human needs to buyer behaviour. This lesson consider buyer behaviour motivations …
Exercise: There are many ways to use the Internet as a new medium for Advertising. This lesson considers Pay-Per-Click (or Cost-Per-Click) Advertising, Affiliate Marketing, and touches upon the range of traditional Offline Promotions Strategies that will help to promote a website using more offline media …
Here is our FREE ontribution analysis exercise. Contribution Analysis addresses the problem of identifying soft, or overhead costs associated with varying production projects. Generally, Contribution Analysis aids a company by accounting for all known fixed, direct and variable costs and then subtracting that amount from revenues …
Exercise: We’ve already considered product as part of the marketing mix. Two previous tools for product decision-making have been introduced – Product Life Cycle (PLC) and the Three Levels of a Product. Both of these tools are equally applicable to the context of eMarketing, and can be easily applied to …
Exercise: Although now slightly dated at first glance, The Arthur D Little (ADL) Strategic Condition Matrix offers a different perspective on strategy formulation. ADL has two main dimensions – competitive position and industry maturity …
Exercise: Ansoff’s matrix offers strategic choices to marketing managers. Ansoff’s has four main categories.This well known marketing tool was first published in the Harvard Business Review (1957) in an article called ‘Strategies for Diversification’. It is used by marketers who have objectives for growth. Ansoff’s matrix offers strategic choices to …
This is a balanced scorecard exercise. The Balanced Scorecard is an approach that can be used by strategic marketing managers to control, and keep track of, key performance indicators. In fact the scorecard itself is designed to be wholly strategic since it contains long-term outcomes and drivers of success. There …
Exercise: Generic strategies were at their most popular in the early 1980s. They outline the three main strategic options open to organization that wish to achieve a sustainable competitive advantage …
Exercise: A marcoms tool that a marketer can employ for branding decision-making is the Four Banding Alternatives (Tauber 1981). Four Branding Alternatives is a strategic marketing communications technique. It is a fun and creative approach that can add value to any class that likes to discuss brands and how they …
Exercise: A core competence is the result of a specific unique set of skills or production techniques that deliver value to the customer. Such competences give an organization access to a wide variety of markets. Hamel and Prahalad (1990) refer to a number of organizations and their products to support …
This is a FREE exercise on standard costing. Perhaps no accounting principle utilizes performance management concepts better than standard costing. One of the elements of cost accounting, standard costing is of particular benefit to those companies engaged in manufacturing …
Exercise: Like Ansoff’s matrix, the Boston Matrix is a well known tool for the marketing manager. It was developed by the large US consulting group and is an approach to product portfolio planning. It has two controlling aspect namely relative market share (meaning relative to your competition) and market growth …
Exercise: A stalled economy threatens the viability of many small businesses. Some have experienced decreases in revenues that they cannot sustain. Slower sales have prompted some to institute personnel layoffs others are prone to cut advertising. But, a hasty decision could be a mistake. After all, the reason for advertising …
Exercise: Segmentation is essentially the identification of subsets of buyers within a market who share similar needs and who demonstrate similar buyer behavior. The world is made up from billions of buyers with their own sets of needs and behavior …
Exercise: The Product Life Cycle (PLC) is based upon the biological life cycle. For example, a seed is planted (introduction); it begins to sprout (growth); it shoots out leaves and puts down roots as it becomes an adult (maturity); after a long period as an adult the plant begins to …
This is a FREE exercise on personal selling. Personal selling occurs where an individual salesperson sells a product, service or solution to a client. Salespeople match the benefits of their offering to the specific needs of a client. Today, personal selling involves the development of longstanding client relationships …
Exercise: Market research and marketing research are often confused. ‘Market’ research is simply research into a specific market. It is a very narrow concept. ‘Marketing’ research is much broader. It not only includes ‘market’ research, but also areas such as research into new products, or modes of distribution such as …
Exercise: The ‘Strategy Clock’ is based upon the work of Cliff Bowman (see C. Bowman and D. Faulkner ‘Competitve and Corporate Strategy – Irwin – 1996). It’s another suitable way to analyze a company’s competitive position in comparison to the offerings of competitors …
Exercise: As with many of the tools and techniques considered on Marketing Teacher, traffic lights is a simple and effective approach. It’s just like the traffic lights that are seen in millions of streets throughout the world, and is a basic metaphor for red, amber and green. Red means ‘let’s …
Exercise: The value chain is a systematic approach to examining the development of competitive advantage. It was created by M. E. Porter in his book, Competitive Advantage (1980). The chain consists of a series of activities that create and build value. They culminate in the total value delivered by an …
Welcome to our free exercise on the six living generations in America …
Exercise: A business is in a better position to weather an economic downturn when it is buttressed by a good marketing plan. A firms understanding of consumer behavior is enhanced if its marketing plan includes careful consideration of market segmentation, targeting and positioning …
Exercise: The Balance Sheet holds information of great interest to bankers and investors alike. The information represented on a Balance Sheet is very revealing to the keen eye, because it can forecast a company’s ability to pay its bills and discloses how much money has been invested …
Welcome to Marketing Teacher’s free exercise on five forces analysis. Five Forces Analysis helps the marketer to contrast a competitive environment. It has similarities with other tools for environmental audit, such as PEST analysis, but tends to focus on the single, stand alone, business or SBU (Strategic Business Unit) rather …
Exercise: The loyalty ladder is often used by marketing communicators to put forward the proposition that consumers can be moved along a continuum of loyalty using a number of integrated marketing communications techniques (it is also referred to as a ‘Branding Ladder.’). Essentially, consumers become loyal to a brand, which …
Here is our FREE profit and loss exercise. The Profit and Loss statement is one of the main business financial statements. Among the various financial statements, a Profit and Loss statement most closely resembles what is referred to as …
Welocome to our free exercise on activity-based costing. A manufacturing company is uniquely positioned to benefit from activity-based costing. Activity-based Costing is a costing model that aids a company in determining the costs of certain activities involved in producing a product/service and distributing that product/service to a customer …
Exercise: A popular method of measuring whether a firm is getting its money’s worth from promotions is by the calculation of Return On Investment (ROI). Return on Investment is a metric that measures profit associated with each investment. Although methods and approaches may vary the calculation below will yield a …
Exercise: The composition of Annual Accounts is guided by applicable governmental bodies and legislation such as that found in the International Accounting Standards Board and American Securities Exchange Commission. In addition to substantially more detailed information, firms such as limited liability companys, insurance companies and savings banks, must also provide …
Exercise: Products or services are ‘mapped’ together on a ‘positioning map’. This allows them to be compared and contrasted in relation to each other. This is the main strength of this tool. Marketers decide upon a competitive position which enables them to distinguish their own products from the offerings of …
Welcome to our FREE exercise on marketing and cashflow. The main purpose of a Cash Flow Statement (CFS) is to help the business owner plan and control the flow of income in order to meet scheduled financial obligations. The information illustrated in the Cash Flow Statement also aids lenders and …
Exercise: The allocation and identification of direct and indirect costs contributes to more accurate profit calculations. Not only is the clarification of costs important to business owners, it may be of particular interest to some prime contractors who may actually impose a specific accounting methodology in order to meet its …
Welcome to Marketing Teacher’s free exercise on internal marketing. Internal Marketing is a vital communication and change management tool. Learn how to construct an internal marketing plan …
Exercise: Culture is the way that we do things around here. Here could be a country (national culture), a distinct selection of the community (sub-culture), or an organization (corporate culture). It is widely accepted that you are not born with a culture, and that it is learned …
Marketing Answers
Answer: Products or services are ‘mapped’ together on a ‘positioning map’. This allows them to be compared and contrasted in relation to each other. This is the main strength of this tool. Marketers decide upon a competitive position which enables them to distinguish their own products from the offerings of …
This is the answer to our FREE profit and loss exercise. The Profit and Loss statement is one of the main business financial statements. Among the various financial statements, a Profit and Loss statement most closely resembles what is referred to as the bottom line …
Answer: There are many ways to use the Internet as a new medium for Advertising. This lesson considers Pay-Per-Click (or Cost-Per-Click) Advertising, Affiliate Marketing, and touches upon the range of traditional Offline Promotions Strategies that will help to promote a website using more offline media …
Answer: Segmentation is essentially the identification of subsets of buyers within a market who share similar needs and who demonstrate similar buyer behavior. The world is made up from billions of buyers with their own sets of needs and behavior …
Answer: Generic strategies were at their most popular in the early 1980s. They outline the three main strategic options open to organization that wish to achieve a sustainable competitive advantage …
Answer: We’ve already considered product as part of the marketing mix. Two previous tools for product decision-making have been introduced – Product Life Cycle (PLC) and the Three Levels of a Product. Both of these tools are equally applicable to the context of eMarketing, and can be easily applied to …
Standard costing answer. Perhaps no accounting principle utilizes performance management concepts better than standard costing. One of the elements of cost accounting, standard costing is of particular benefit to those companies engaged in manufacturing …
Here is the answer to our product life cycle PLC exercise. The Product Life Cycle (PLC) is based upon the biological life cycle. For example, a seed is planted (introduction); it begins to sprout (growth); it shoots out leaves and puts down roots as it becomes an adult (maturity); after …
Answer: A manufacturing company is uniquely positioned to benefit from activity-based costing. Activity-based Costing is a costing model that aids a company in determining the costs of certain activities involved in producing a product/service and distributing that product/service to a customer …
Answer: A business is in a better position to weather an economic downturn when it is buttressed by a good marketing plan. A firms understanding of consumer behavior is enhanced if its marketing plan includes careful consideration of market segmentation, targeting and positioning …
This is the answer to our return on investment exercise. A popular method of measuring whether a firm is getting its money’s worth from promotions is by the calculation of Return On Investment (ROI). Return on Investment is a metric that measures profit associated with each investment. Although methods and …
Answer: A core competence is the result of a specific unique set of skills or production techniques that deliver value to the customer. Such competences give an organization access to a wide variety of markets. Hamel and Prahalad (1990) refer to a number of organizations and their products to support …
Answer: The Balance Sheet holds information of great interest to bankers and investors alike. The information represented on a Balance Sheet is very revealing to the keen eye, because it can forecast a company’s ability to pay its bills and discloses how much money has been invested …
Answer: The loyalty ladder is often used by marketing communicators to put forward the proposition that consumers can be moved along a continuum of loyalty using a number of integrated marketing communications techniques (it is also referred to as a ‘Branding Ladder.’). Essentially, consumers become loyal to a brand, which …
Answer: Like Ansoff’s matrix, the Boston Matrix is a well known tool for the marketing manager. It was developed by the large US consulting group and is an approach to product portfolio planning. It has two controlling aspect namely relative market share (meaning relative to your competition) and market growth …
Answer: A stalled economy threatens the viability of many small businesses. Some have experienced decreases in revenues that they cannot sustain. Slower sales have prompted some to institute personnel layoffs others are prone to cut advertising. But, a hasty decision could be a mistake. After all, the reason for advertising …
Answer: Culture is the way that we do things around here. Here could be a country (national culture), a distinct selection of the community (sub-culture), or an organization (corporate culture). It is widely accepted that you are not born with a culture, and that it is learned …
Answer: Internal Marketing is a vital communication and change management tool. Learn how to construct an internal marketing plan …
This is the answer to our exercise on the value chain. The value chain is a systematic approach to examining the development of competitive advantage. It was created by M. E. Porter in his book, Competitive Advantage (1980). The chain consists of a series of activities that create and build …
Answer: As with many of the tools and techniques considered on Marketing Teacher, traffic lights is a simple and effective approach. It’s just like the traffic lights that are seen in millions of streets throughout the world, and is a basic metaphor for red, amber and green. Red means ‘let’s …
Answer: Five Forces Analysis helps the marketer to contrast a competitive environment. It has similarities with other tools for environmental audit, such as PEST analysis, but tends to focus on the single, stand alone, business or SBU (Strategic Business Unit) rather than a single product or range of products …
Answer: Market research and marketing research are often confused. ‘Market’ research is simply research into a specific market. It is a very narrow concept. ‘Marketing’ research is much broader. It not only includes ‘market’ research, but also areas such as research into new products, or modes of distribution such as …
Answer: Contribution Analysis addresses the problem of identifying soft, or overhead costs associated with varying production projects. Generally, Contribution Analysis aids a company by accounting for all known fixed, direct and variable costs and then subtracting that amount from revenues. The remainder is viewed as the volume of other costs …
Answer: The Balanced Scorecard is an approach that can be used by strategic marketing managers to control, and keep track of, key performance indicators. In fact the scorecard itself is designed to be wholly strategic since it contains long-term outcomes and drivers of success. There are four zones in a …
Answer: Consumer buyer behaviour is focused upon the needs of individuals, groups and organisations. It is important to understand the relevance of human needs to buyer behaviour. This lesson consider buyer behaviour motivations …
Answer: Ansoff’s matrix offers strategic choices to marketing managers. Ansoff’s has four main categories.This well known marketing tool was first published in the Harvard Business Review (1957) in an article called ‘Strategies for Diversification’. It is used by marketers who have objectives for growth. Ansoff’s matrix offers strategic choices to …
Answer: The main purpose of a Cash Flow Statement (CFS) is to help the business owner plan and control the flow of income in order to meet scheduled financial obligations. The information illustrated in the Cash Flow Statement also aids lenders and investors in determining a company’s financial health …
Answer: The composition of Annual Accounts is guided by applicable governmental bodies and legislation such as that found in the International Accounting Standards Board and American Securities Exchange Commission. In addition to substantially more detailed information, firms such as limited liability companys, insurance companies and savings banks, must also provide …
Answer: The allocation and identification of direct and indirect costs contributes to more accurate profit calculations. Not only is the clarification of costs important to business owners, it may be of particular interest to some prime contractors who may actually impose a specific accounting methodology in order to meet its …
Answer: The ‘Strategy Clock’ is based upon the work of Cliff Bowman (see C. Bowman and D. Faulkner ‘Competitve and Corporate Strategy – Irwin – 1996). It’s another suitable way to analyze a company’s competitive position in comparison to the offerings of competitors …
Answer: A marcoms tool that a marketer can employ for branding decision-making is the Four Banding Alternatives (Tauber 1981). Four Branding Alternatives is a strategic marketing communications technique. It is a fun and creative approach that can add value to any class that likes to discuss brands and how they …
